Effective Date: June 9, 2026 Company: WPTriage.com (“Company”, “we”, “us”, or “our”)
At WPTriage.com, we provide senior-level WordPress maintenance, emergency debugging, and technical optimization. We take the privacy and security of your personal data, as well as your website’s internal data, with the utmost seriousness. This Privacy Policy outlines how we collect, use, protect, and handle your information.
1. Information We Collect
We only collect information that is strictly necessary to provide our services, communicate with you, or process your payments.
- Account & Contact Information: When you sign up for a care plan or request an emergency fix, we collect your name, email address, billing address, and business details.
- Technical & Access Credentials: To perform diagnostics, updates, and code refactoring, we require administrative access to your WordPress site, hosting panel, and/or server (SFTP/SSH).
- Transaction Information: All payments are processed securely through PayPal. We do not store or directly collect your credit card numbers or financial account details on our servers.
2. Strict Security & Credential Handling Protocol
Unlike standard agencies that may store sensitive data carelessly, WPTriage.com implements a strict, defensive security protocol to protect your digital assets:
- Zero Plaintext Passwords: We mandate that all server and WordPress credentials be transmitted exclusively through secure, end-to-end encrypted secret-sharing vaults. We will never ask you to send passwords via standard, unencrypted email or chat.
- The Purge Protocol: For one-time Surgical Interventions (such as “Code Blue” or “The Quarantine”), all credentials, server keys, and temporary administrative access tokens are permanently deleted from our local machines and encrypted vaults immediately upon task completion.
3. How We Use Your Information
We use the collected data solely to:
- Perform requested technical triage, database auditing, and security hardening.
- Monitor your website’s uptime and vitality (if enrolled in a Proactive Care Plan).
- Manage your recurring subscription or send one-time project invoices via PayPal.
- Send you critical technical alerts or your site’s “Prognosis Report”.
4. Data Sharing and Third-Party Disclosures
We do not sell, trade, or rent your personal information or website data to third parties.
We only share information with trusted third-party service providers who are essential to running our business operations, including:
- Payment Processors: PayPal, to securely manage transactional data and recurring billing.
- Infrastructure Tools: Secure data-sharing vaults, uptime monitoring nodes, and automated 3rd-party backup storage software used to fulfill your chosen care tier.
These third parties are strictly bound by confidentiality agreements and are prohibited from using your data for any other purpose.
5. Cookies and Tracking
WPTriage.com values a lean, bloat-free web experience. We do not use invasive marketing trackers, behavioral tracking pixels, or advertising cookies. We may use minimal, functional session cookies solely to keep you logged into your secure account area or manage your checkout session.
6. Your Rights (GDPR & Global Compliance)
Depending on your location, you have specific rights regarding your personal data:
- The Right to Access: You can request copies of the personal data we hold about you.
- The Right to Rectification: You can request that we correct any information you believe is inaccurate.
- The Right to Erasure (“The Right to be Forgotten”): You can request that we erase your personal data from our systems, provided it does not conflict with active contract obligations or legal tax record retention.
To exercise any of these rights, please contact us at support@wptriage.com.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect updates to our operational workflows or changes in legal regulations. Any modifications will be posted directly to this page with an updated effective date.
8. Contact Us
If you have any questions regarding this Privacy Policy, our secure data-purging protocols, or how your technical information is handled, please reach out to us:
WPTriage.com
Email: support@wptriage.com